Phone Services

For every company the ability to communicate effectively with clients, prospects and vendors is of great importance. So making sure that your company has access to the best, most reliable technology is crucial factor in determining your company’s facility requirements.

With this in mind, Amata Office Centers has gone to great lengths to make sure the communication services we provide are the best available. Standard with all of Amata’s offerings are high-speed fiber internet access, Cisco VoIP telephony equipment and First-class reception services.

The following is a list of services available with Amata Office Centers:

• Professional receptionist
• Each of your callers will be greeted with a “Director of First Impressions” who will provide your customers with exceptional customer service.
• Personalized answering services
• You can customize the way the receptionist greets your callers as often as you like.
• Find-me/Follow-me capabilities
• This sophisticated call forwarding service allows you to manage incoming calls based on where you are physically located. This is a web based feature so you can connect and manage your incoming calls from anywhere you have internet access.
• Voice-to-email service
• All your voice messages can be transcribed into text and sent to your e-mail address along with a WAV audio file for reference. Whether you are in a meeting or traveling, you will be able to read who has called and what they said.
• Inbound and Outbound Caller ID
• The number of the person calling you is displayed on your phone screen and when you are making calls the name of your company can be displayed.
• A-fax services
• This is Amata’s managed fax service. This allows you to receive faxes anytime, anywhere in your private e-mail box.
• Click-to-Call
• With the easy-to-use dashboard you can click on any phone number in your address book and the system will place the call for you.
• Forward calls to any phone
• This feature works with any type of phone: Cell phone, home phone or VoIP phones
• Call screening
• Utilize Amata’s professional receptionist to screen your calls and have them forwarded as you request
• Conference calling
• Easy to set-up conference services and web meetings
• Calling card for easy remote conference calls
• Receive a conference calling card that will allow you to set-up a conference call and web meeting from anywhere you are working
• Real-time Online call history
• Review all of your call history online in real time
• Toll-free numbers
• Select your own vanity toll-free number. You can even use multiple numbers to manage multiple marketing campaigns
• Phone tree capabilities
• Set up multiple extensions from you companies main phone number such as Sales, Accounts Receivable, Technical support, etc…
• Amata Sales Engine
• This feature allows you to track inbound and outbound calls by employee as well as the time and duration of those calls.

When you speak with an Amata representative they will assist you in creating the communication package that is ideal for you and your company.