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Virtual Faq

1. What is a virtual office?
2. What does a virtual office cost?
3. What type of companies use virtual offices?
4. Are offices available if I need an office for the day?
5. Are conference rooms available for presentations to my clients?
6. What types of amenities are available to me as a virtual office client?
7. How will I receive my mail and/or packages?
8. Can I control how my phones are answered?
9. What is a phone tree? Can I have a phone tree set up for my company?
10. What is a soft phone?
11. What is integrated messaging?
12. Can my phones be forwarded to other phone numbers such as my home or cell phone?
13. Does Amata offer flexibility to my company as I grow and my needs change?

1. What is a virtual office?

Answer
A virtual office or Professional Image Package is a program designed for those who need a prestigious address, a professional answering service, access to conference rooms or day offices, and/or access to business services on an as-needed basis. The virtual office programs at Amata are customized to allow our clients access to all these things without the costs associated with a full time office or conventional office space.

2. What does a virtual office cost?

Answer
To accommodate our clients, Amata offers several options within our Virtual office programs. These options range in cost from $90 per month up to $280 per month depending on the program you select.

3. What type of companies use virtual offices?

Answer
Yes. Virtual offices are commonly used by law firms and attorneys that need a presence in more than one city, professionals who spend a large percentage of their time on the road, large companies looking to expand their presence and home-based businesses needing to present a professional image to their clients.

4. Are offices available if I need an office for the day?

Answer
Yes. All of our facilities have day offices that are available to our virtual clients. To reserve a day office, you simple contact your receptionist and tell her the date and time you will need the office and she will handle the rest.

5. Are conference rooms available for presentations to my clients?

Answer
Absolutely. In designing our facilities, extra attention is given to the lobby and conference room facilities. That is why you will never see the Amata name when you enter our offices. Our conference rooms are equipped with plasma screen televisions for professional presentations, electric drop-down screens, white boards, electric blinds and intelligent glass for privacy.

We understand your need to present a professional image to clients and prospective clients and we do everything possible to help you accomplish this. Tell your receptionist what supplies you will need and if refreshments or food will be needed and everything will be prepared for you when you arrive with your guests. Visit one of our offices and imagine how your clients will perceive you as you make your presentation.

6. What types of amenities are available to me as a virtual office client?

Answer
As a virtual office client you will have full access to beautifully appointed conference rooms and all of the services offered through Amata. These services include a professional answering service, administrative support, copy, fax, mail and printing services, concierge support and discounts on all your office supplies.

7. How will I receive my mail and/or packages?

Answer
Your mail and packages will be received by our professional administrative staff every day. You determine how often you would like your mail forwarded to you or if you would like to pick up your mail.

8. Can I control how my phones are answered?

Answer
Yes. You can write the script of how you would like your phones answered and change this script as often as you would like. One of the many benefits in using the Cisco VoIP telephone solution is the ability to utilize technology to ensure each client's phones are answered correctly every time they receive a phone call.

When the receptionist receives an incoming call, a script appears on their computer, instructing who the call is for and queuing the script the client has requested be used when answering their phone.

9. What is a phone tree? Can I have a phone tree set up for my company?

Answer
A phone tree allows your callers to be forwarded to the person or department they are calling rather than going to one central voice mail box. For example, you can have all potential clients transferred directly to the sales department and current clients transferred to your customer service department.

Amata has made it easy for companies of all sizes to set up customized phone trees. Many of our virtual clients have phone trees set up so that each call they receive is sent to the appropriate person or department.

10. What is a soft phone?

Answer
The Cisco IP Communicator (Softphone on the PC) allows clients to connect to the Amata phone system through a VPN and use their PC as their phone. The Softphone can be used from anywhere that you have high-speed connectivity to the Internet and acts as if it is your phone on your desk.  This phone has all of the features and functionality of your desk phone with the mobility of a cell phone.  In addition,your work phone number will show up on the caller ID of the person you are calling.

11. What is integrated messaging?

Answer
Integrated messaging allows users to access their voice mail messages over their PC through their personal email box.  The benefits of Integrated Messaging are 1) you are able to see if you have new voicemails instantly while on email without having to check in through dialing your work number; and 2) you don't incur long distance or cellular phone charges if you are checking your messages while you're out of the office or traveling.  

12. Can my phones be forwarded to other phone numbers such as my home or cell phone?

Answer
Yes. Amata offers several options when it comes to redirecting or forwarding your incoming calls. Your receptionist can forward your incoming calls to any number you choose; you can have your calls go directly into your voicemail; or, if you have a phone tree set up, you can have each individual number set up to be forwarded differently or to go directly to your voice mail.

13. Does Amata offer flexibility to my company as I grow and my needs change?

Answer
Absolutely. As a privately owned and operated company, Amata is able to offer clients the flexibility they need without going through layers of management often associated with larger organizations.